R5Reloaded Privacy Policy
Last Modified: 28 March 2024 at 21:22 UTC

This privacy policy explains how R5Reloaded uses the personal data we collect from you when you use our gaming software and online services ("Services") and website accessible at https://r5reloaded.com ("Website")
By accepting the terms outlined in this privacy policy, you must also accept the terms of the Electronic Arts Privacy and Cookie Policy available at https://www.ea.com/legal/privacy-and-cookie-policy
If you do not accept the terms of the privacy policy, you must not install or use our Services.

1. Information we collect when you use our services

Through your usage of our Services, you provide most of the information that we collect. We collect data when you:
- Access our Website
- Launch and use our software
- Use online and social features in our Services
- Participate in online in-game events organised by us ("R5Reloaded Live Game Events")

This information is collected so that we can:
- Operate and maintain our Services
- Operate live game events using our Services
- Develop new features and functionality for our Services
- Provide you with access to social features on our Services
- Prevent fraud and maintain system security

When you use our Services, we collect information such as:
- Your public Electronic Arts Inc. ("EA") account username
- Your EA account id
- Your IP address
- Your approximate geographical region
- Your web browser type (if accessing our website)
- Pages that you visit on our website
- Requests made to our web-based Application Programming Interfaces (APIs)

This data is typically saved for up to 14 days, but may be stored for longer than 14 days in the event that acceptable usage of our Services is breached.
When this happens, we may use certain pieces of information to prevent your future usage of our Services. If you believe such action has been taken incorrectly, you have the right to contest this via the provided contact information.

A limited subset of collected data for R5Reloaded Live Game Events may be retained beyond the specified period, such as your account username and account ID, to associate player statistics with each participant.
This data may be used for the creation of online leaderboards or other forms of gameplay statistic aggregation and representation.
At any time, you may request that this data be anonymised by contacting us with applicable proof of account ownership.

We also collect information relating to fraud prevention during your usage of our Services, such as temporary EA account authentication information.
This information is stored only for the minimum required time period, and is immediately disposed of upon completion of each applicable task involving such information.

2. Who has access to the information
R5Reloaded will not sell, provide, or otherwise make available any collected information to third parties, except as outlined below, or as required by request of law enforcement or relevant authority.

If necessary for the operation of our Services, information may be made available to certain parties:
- Game Server Hosts
- In order to connect to game servers using our Services, certain information pertaining to user profiles and your account must be made available to the game server and, by extension, the host or operator of the game server. This may include: your account username, your account ID, your IP address.
- Other Players
- When you play online, some public profile information is made available to other players within your game server. This may include: your account username, your account ID.
- When you host a game server through our Services, information such as your IP address and approximate geographical region may be made available to other users of our Services through APIs, in-game user interfaces, or equivalent web-based representations of such data through our website.
- Account Service Providers
- To prevent fraud and protect the security of our services and other players, we may provide information about your account to upstream service providers, such as EA and Respawn Entertainment, through APIs and Software Development Kits (SDKs).

3. Your rights
For users within the European Union (EU), the United Kingdom (UK), California, and other applicable territories, the following rights are granted to you by data protection laws such as the EU General Data Protection Regulation (GDPR) and the UK GDPR. Users outside of these regions are also granted the following rights relating to treatment of the information we collect.

Right to access - You have the right to request access to the information that we store about you.

Right to rectification - You have the right to request the correction or completion of any inaccurate or incomplete personal data.

Right to erasure - You have the right to request the erasure of any stored personal data to be erased. After erasure, we may retain limited information to allow the maintenance of security and fraud prevention, in accordance to the terms regarding data retention periods.

Right to restrict processing - You have the right to request restrictions on the processing of your data as defined in Article 18 of the GDPR

Right to data portability - You have the right to request access to your personal data in a structured, commonly-used, and machine readable format, as defined in Article 20 of the GDPR

Right to object - You have the right to object to our processing of your personal data, as defined in Article 21 of the GDPR

We reserve the right to refuse any requests relating to these rights if they are deemed to be manifestly unfounded or excessive, or we are unable to verify your ownership of the requested data or identity.

Requests related to these rights will be responded to within no more than one (1) month of the request being received.

5. Children
R5Reloaded does not knowingly collect personally identifiable information from children under the age of 13. If you believe that this information has been provided as a result of your child's usage of our Services, we strongly encourage you to contact us immediately so that we are able to remove the relevant information.

Contact Information

Email Address: contact@r5reloaded.com

Privacy Policy for https://r5r.dev

Effective Date: Novemeber, 25th, 2023.

At R5R.DEV, accessible from https://r5r.dev, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by R5R.DEV and how we use it.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you.

• Personally Identifying Information:

  • a. Browser Type/IP: We collect your IP address and browser type to enhance your security, implement rate limiting, and prevent abuse. This data is crucial for maintaining the integrity of our service.

  • b. Account Registration: To create an account on our site, you are required to provide a username, password, and email address. Your password is securely hashed in our database and cannot be retrieved or manually set. For password recovery, users must use the password reset form. We also track login attempts to prevent abuse.

  • c. Username Visibility: Your chosen username is visible to all users when you post comments, or opt to display it on your public profile. It is always visible to moderators when creating support tickets.

  • d. Discord Integration: If you link your Discord account, your Discord username becomes accessible to our moderators. It will be visible to other users only if you choose to display it. This information is stored as long as your discord account remains linked.

  • e. Email Privacy: Your email is visible to our moderators and is used for sending password reset requests, request ticket resolutions, and service updates, subject to your preferences. We commit to never revealing your email to third parties, except to you, the user and owner, given account ownership is proven via linked Discord account.

2. Communication Preferences

Users may opt-out of receiving service updates and other non-essential communications by adjusting their settings in the user account center under "Receive email updates."

3. Data Access and Rights

You have the right to access and review data associated with your account, such as comments, requests, and support tickets, player stat data, and more. We ensure data access upon verification of account ownership.

4. Age Restrictions

Our service is not intended for individuals under the age of 13. If a legal guardian discovers that a child under 13 has provided us with personal information, they should contact us immediately to have this information removed.

5. No Account, No Data Storage Policy

For users who do not create an account, we do not store or save any personally identifying data.

6. Use of Cookies

We use temporary cookies to enhance your user experience. Specifically, these cookies are used to remember the last viewed tab in your account profile. This allows us to provide a more personalized and efficient service when you return to our website. These cookies are temporary and only store information for the duration of your browsing session. They do not collect any personal data and are solely used for improving the usability of our site.

7. Legal Compliance and Amendments

We reserve the right to disclose your information where required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Game Data Collection and Anonymization

• a. Game Data Transmission and Storage:

  At R5R.DEV, we enhance your gaming experience by transmitting certain game data, such as player statistics, from your EA Online account to our servers. This data is crucial for delivering our services and may be stored indefinitely to maintain our game statistics and server operations.

• b. Anonymization Request:

  Respecting your privacy, we offer the option to anonymize your game data. Submit a request to admin@r5r.dev, and we will replace your data with an anonymized string, ensuring your privacy (given ea account id ownership can be verified). This can be controlled by you, the user, in your profile settings ( post - ea account id verification ).

• c. Consent to Process Data:

  By using R5R.DEV services and playing on servers with "R5R.DEV Stats Tracking" enabled, you consent to the collection and processing of your statistical game data, which is vital for our service delivery and gaming experience enhancement.

• d. Opt-Out Option:

  You may opt out of data collection by playing on servers without "R5R.DEV Stats Tracking" in their descriptions. This choice ensures your game data is not processed by our systems. Furthermore, the option to anonymize player statistics is available when linking your ea account within your user account Profile Settings.




• • e.1 Server Data Collection:

    All data transmitted by a server is stored indefinitely. This is necessary to maintain our services. This includes the server IP address, which is not displayed publically unless enabled in the server owner's control panel. Additionally, server owners may remove matches from public display entirely, via the verified host control panel (subject to review). Transmitted data comprises of player game statistics, server name, match game type, server IP, hardware ID, and match session ID.

  • e.2 Server Data:

    Servers are operated by various third parties, and the accuracy of their data depends on the integrity of the data they transmit. Although methods are in place to detect tampering, these do not guarantee the complete accuracy of the data. In the event of a discrepancy or anomaly in the received data, we will investigate and take appropriate action if necessary. If you wish to report any such occurrences, please contact us via the information provided below or by opening a support ticket.

Contact Information

If you have any questions about this Privacy Policy, or concerns about our data handling practices, please contact us at admin@r5r.dev.